Customer Service

Return Policy

Understand how returns, replacements, and refunds work for sample kits and custom orders.

Non-Returnable Items (Custom Orders Only)

For custom orders, we cannot accept returns for:

Color variations within acceptable industry standards
Orders where artwork was approved by the customer
Quantity discrepancies under 5% (industry standard)

Manufacturing And Printing Defects

If your order arrives with a manufacturing defect, a printing error that does not match your approved proof, or materially incorrect items caused by Teal Packaging, we will exchange, replace, reprint, credit, or refund the affected items at no additional cost within 60 days of delivery. For damaged shipments, please email photos to [email protected] within 48 hours so we can file a carrier claim.

Damage During Shipping

If your order arrives damaged, please refuse the shipment when possible and contact us immediately. We will work with you to exchange, replace, or refund the affected items.

Exchanges

We accept exchanges only for Teal-caused issues, including manufacturing defects, printing errors that do not match the approved proof, shipping damage, or materially incorrect items. We do not accept exchanges for buyer's remorse, approved artwork, approved dimensions, non-defective sample kits, or color variation within accepted print tolerances.

Refund Process

Approved refunds are processed within 5-7 business days. Refunds are issued to the original payment method.

Our Satisfaction Guarantee

Custom sample catalogs and supplies are produced to your exact specifications, making every order completely unique to your brand. We invest heavily in the pre-production stage to ensure absolute precision before printing begins. Every order includes a digital proof for your approval, and production only proceeds after you confirm the design, dimensions, and material choices.

If your order arrives with a manufacturing defect, a printing error that does not match your approved proof, or transit damage, we will exchange or replace the affected units at no cost. Please report any issues within 48 hours of delivery alongside photos of the defect, and our team will promptly arrange an exchange, replacement, credit, or refund.

We stand fully behind the quality of our materials and craftsmanship. We utilize FSC-certified paper stock and eco-friendly soy-based inks on every order, backed by a rigorous quality control process that includes pre-press checks, press checks, and a final inspection prior to shipping.