Terms and Conditions

1. DEFINITIONS

In these conditions the "Company" means sample catalog supply and associated custom manufacturing services. The "Customer" means the person, firm, or company purchasing goods from the Company. "Contract" means any contract of sale of product and/or supply of services between the Company and the Customer. "Goods" means any goods and/or services forming the subject matter of the Contract. "Contract price" means the price of the Goods. “General Manager” means the director of the Company.

2. FORMATION OF CONTRACT & PRIVACY

We strictly manage and protect personal information that we obtain ourselves or handle in the performance of services on behalf of customers. In order to protect personal information from risks including unauthorized access, loss, destruction, falsification, and leakage, we implement reasonable safety measures based on in-company rules, and in the case of a problem occurring, will respond promptly and appropriately.

3. APPLICABILITY OF CONDITIONS

These terms and conditions, unless otherwise agreed in writing, shall govern any Contract between the Company and the Customer, to the exclusion of any other terms or conditions (whether written or oral, express or implied) even if contained or referred to in any of the Customer’s documents.

These terms and conditions supersede any other terms and conditions governing any previous contract between the Company and the Customer. No amendment or modification of these terms shall be effective unless it is in writing and signed or accepted by a General Manager.

4. PRICES & TAXES

Prices agreed apply strictly to the contractual specification and quantity and are subject to sight of Customer's materials. The Company reserves the right to amend the price in case of non-conformity with the contractual specification and quantity.

Unless otherwise stated, all charges for couriers, postage, carriage, freight, safety testing, taxes, and customs duties where applicable, are payable by the Customer.

All prices given in estimates, price scales, or correspondence are exclusive of VAT or other applicable taxes or duties, which will be charged in accordance with prevailing legislation. Prices may also be amended due to major currency exchange rate fluctuations.

5. PROOFS & COLOR VARIATIONS

Proofs may be submitted for all jobs at the Customer's request. Proofs approved in writing by the Customer will be considered passed for press, and no responsibility will be accepted for errors not corrected by the Customer. Due to differences in equipment and conditions between digital proofing and pressroom operations, reasonable variations by printing industry standards in color between the proofs and the completed job shall be accepted by the Customer.

6. DELIVERY AND PAYMENT TERMS

Existing Customers: Any amounts owed to the Company fall due for payment within 30 days of despatch of the Goods unless otherwise agreed by both parties.

New Customers: Any amounts owed to the Company fall due with a 50% advance payment upon order confirmation and 50% balance before shipment unless otherwise agreed.

Delivery of Goods shall at all times be subject to INCO 2020 terms unless specifically agreed otherwise. Any transport loss or damage must be reported by the Customer to the Company in writing within 14 days from receipt.

Delivery dates are given by way of guidance only. In accordance with international manufacturing practice, over or under-delivery of up to 5% shall constitute good delivery, and the Company will bill for the actual quantity delivered within this tolerance.

7. CUSTOMER'S MATERIALS

Customer's materials (documents, artwork, layouts, digital files) will be held and transported at the Customer's risk. The Company will not be liable for any loss or damage caused to Customer's materials while held or worked on and the Customer should insure accordingly.

The Customer must maintain backup copies of all original electronic files. The Company reserves the right to make extra charges for storage of Customer’s materials.

8. INTELLECTUAL PROPERTY

You represent and warrant that you have the legal right to use any artwork, logos, trademarks, or designs submitted for production. We are not liable for any intellectual property infringement in customer-provided designs.

9. DEFECTS & CLAIMS

Defects attributable to faulty materials or workmanship must be notified to the Company in writing within 14 days of receipt of the Goods.

If more than 3% of the Goods are found to contain commercial defects, the Company shall, at its option, repair or replace the defective Goods within a reasonable time, or credit the Customer with the price of such defective Goods.

10. LIMITATION OF LIABILITY

These conditions do not exclude or restrict liability for fraud, death, or personal injury caused by negligence. The Company shall not be liable for indirect or consequential loss or damage, including loss of profit or business reputation.

The Company’s aggregate liability to the Customer under any contract shall not exceed the total price paid for the specific Goods to which the claim relates.

11. PRODUCT SAFETY & COMPLIANCE

Sole responsibility for ensuring that the Goods can be legally offered for sale and have been tested to applicable safety and environmental standards for the destination market rests with the Customer.

12. ARTWORK & DESIGN ASSISTANCE

We offer complimentary design assistance. You retain all intellectual property rights to your artwork and designs. We require print-ready files in PDF, AI, or PSD format at a minimum of 300 DPI resolution.