Return & Refund Policy

1. Our Satisfaction Guarantee

Custom sample catalogs and supplies are produced to your exact specifications, making every order completely unique to your brand. We invest heavily in the pre-production stage to ensure absolute precision before printing begins. Every order includes a digital proof for your approval, and production only proceeds after you confirm the design, dimensions, and material choices.

We stand fully behind the quality of our materials and craftsmanship. We utilize eco-friendly materials and sustainable paper stock on every order, backed by a rigorous quality control process that includes pre-press checks, press checks, and a final inspection prior to shipping.

2. Non-Returnable Items (Custom Orders)

Due to the bespoke nature of custom manufacturing, we cannot accept returns or offer refunds for:

• Color variations within acceptable international printing industry standards.
• Orders produced precisely matching artwork and proofs approved by the customer.
• Quantity discrepancies under the standard 5% manufacturing tolerance.
• Buyer's remorse or changed project requirements after production has commenced.

3. Manufacturing And Printing Defects

If your order arrives with a certified manufacturing defect, a printing error that does not match your approved proof, or materially incorrect items, we will exchange, replace, reprint, credit, or refund the affected items at no additional cost within 60 days of delivery.

To initiate a claim, please report any issues within 48 hours of delivery alongside clear photos of the defect, and our team will promptly assist you.

4. Damage During Shipping

If your package arrives visibly damaged during transit, please note the damage with the courier or refuse the shipment when possible, and contact us immediately. Please email photo evidence to info@samplecatalogsupply.com within 48 hours so we can file an official carrier claim and rush replacement units to you.

5. Exchanges & Refund Processing

Exchanges are accepted strictly for verified manufacturing errors, shipping damage, or incorrect specifications caused by our team. Approved financial refunds are processed within 5-7 business days and are automatically issued back to your original payment method.